When the borrowers was applying a hundred% of its additional fee towards a specific student loan then process is simple, just a bit tedious. Likewise, once they want to target several funds each time, they should do certain calculations such as the example a lot more than.

Even in the event easy math comes an easy task to your or otherwise not, finding out just how much would go to for every financing are an effective much easier processes. Likewise, consumers as well as noted next since the the most common:

1. Allowance of costs
2. Independency which have repayments/agreements
3. False or incorrect details about fund

You to definitely entire succession a few paragraphs above is just one of the popular complaints consumers create in terms of My High Ponds efficiency just like the a student loan servicer.

At exactly the same time, individuals features reported that he has got trouble switching cost plans, canceling or installing auto payments, and receiving incorrect information about fund.

Dilemmas such as for example exactly how payments are treated, processed and you may designated are generally the most popular complaints against Higher Ponds. Individuals need to keep in mind exceptional Ponds gets the fewest issues of all education loan repair organizations and you may an one+ Bbb get, however, that doesn’t cause them to perfect.

Because a general suggestion – keep an eye on your account and you may follow-up especially when speaing frankly about such things as forbearance and deferment variations/software.

Get in touch with Higher Ponds

While for the a scenario having Higher Lakes, he is very easy to contact. Make use of this contact us relationship to get in touch with Higher Lakes and/or suggestions lower than:

Most of the time, Higher Ponds wouldn’t offer the run around if you prefer to contact them… In the place of your preferred sites otherwise cord provider whom allows you to dial all of the matter towards the keypad even before you reach the automatic selection you truly need.

Why he’s the latest fewest issues and you can issues of every of education loan servicers is because of their customer support and you may followup that have one points on their end.

If the issue with people student loan servicer isn’t addressed precisely or even their liking, understand lower than just what move to make you could simply take.

What exactly are your options when it comes to figuratively speaking servicers?

Before I joked on my personal like/hate reference to “My High Lakes,” however in all seriousness with education loan costs usually long-lasting ten ages, but even-up so you can twenty five years, it is vital having education loan people to hold its prevent of one’s deal upwards.

If the in some way your student loan servicer isn’t delivering an informed solution there are several solutions you could grab, however, unfortunatley changing education loan servicers isn’t among them.

Alternative step one: Fill in an issue about your student loan servicer towards the U.S. Company out-of Education’s Government College student Assistance place of work.

Alternative 2: Re-finance i need a payday loan immediately the figuratively speaking with people like otherwise LendKey. When you find yourself on a time in which you actually just can’t work with My personal High Lakes, then second item is to try to refinance with an exclusive financial.

Remember refinancing mode you cure government perks eg forgiveness, income-created fees and you can deferment. In addition, refinancing can occasionally prolong this new regards to their figuratively speaking.

My takeaway for just what consumers should be aware High Lakes:

Aside from the truth that applying a lot more payments is actually traditionally tricky, paired with the point that all round website navigation might possibly be simpler, I absolutely are unable to whine excessively throughout the Great Lakes.

I am not really certain that the additional fee procedure try complicated purposely to dissuade more money, or if a credit card applicatoin advancement class someplace believe it actually was a more beneficial solution to create a lot more repayments.