• The annals Tour begins at have always been therefore the conference area is actually the brand new gorilla sculpture because of the head Zoo access.
• Trip closes at around 11am.
• London Zoo’s important Terms & Requirements out-of entry apply.

Online shop / Retail Productivity Rules

We require you to definitely accept you buy. If you’re not, merely get back the item thru blog post or perhaps to one of our shop, following advice below, and we will exchange otherwise refund it to your credit or debit credit of the individual just who to start with placed and you will taken care of the fresh buy.

Underneath the Individual Rights Regulations, if you purchase on the web, because of the phone otherwise from of our merchandising storage, you are permitted a full refund for those who consult one to written down contained in this 14 working days from bill. If you are unhappy with your pick, please inform us within this 14 days from acknowledgment of your own goods, often thru current email address during the [email address safe] , marking their email address having ‘Reimburse Request’ otherwise from the contacting the customer support team with the 0344 225 1826.

The fresh new exception to this rule to that general signal, is if you especially wanted us to manage features inside the 14-go out several months e.g. a meet the Pets Sense within 14 days of one’s get. In this instance, you will not be entitled to one refund where i’ve fully did the support.

For people who get back the product in order to all of us and you can you would like an excellent refund but never get bill, buy verification otherwise birth note, we are able to give a transfer on worth of the present day selling price. Normally if you have your acknowledgment otherwise beginning note we’re going to refund the initial debit, credit otherwise credit card familiar with purchase or even in the outcome on the buy generated within our zoo sites, we’re going to refund the financing or debit card just like the supplied toward brand new completed returns mode.

Address this new consignment on address below and obtain a certificate from shipping about Post-office ZSL Yields Retail Online store East Service Entrance Regents Playground London NW1 4RY

It is necessary one to people undesirable product, until incorrect, is actually returned within the a re-saleable standing. We had assume this to help you signify you have still got the completely new packaging and you will names, which it’s undamaged and unused

• items that was in fact customised to you, including stationery or presents
• made-to-order points
• all the big date specific seats, gifts and hiki pomoc experience
• perishable products such chocolate and eating
• software that was open or computer software notes you to were used
• audio/films tracks or application which you have started
• Health sensitive factors such as earrings and you will make-up

step 1. Production via our Zoo stores Get a printing-from your purchase confirmation and/or delivery notice when the purchased online and the product you want to go back or exchange in order to our Zoo stores. Delight make sure you in addition to drink the brand new payment credit your originally used to choose the unit.

Enclose the new delivery note to your unit, and you can bundle up securely; delight play with brand-new packing whenever possible, however, lose amazing names.

Excite enable it to be 2 weeks about collection or post date to have me to borrowing from the bank your account. We are going to reimburse the financing otherwise debit card of the person exactly who in the first place place and you will paid for the order or if brand new merchandise were ordered from of one’s zoo shop, we shall refund the credit otherwise debit cards details just like the complete on the production means.

Please ensure it is two weeks on range otherwise send go out getting me to borrowing from the bank your bank account. We are going to refund the credit otherwise debit card of the individual exactly who to start with place and you can taken care of the order.