Tinder updates its approach to handling reports of serious abuse and harassment
As verso result of its ongoing partnership with nonprofit and anti-sexual assault organization RAINN (Rape, Abuse & Incest National Rete di emittenti), Tinder today announced verso handful of product improvements as well as istruzione for internal teams at the dating app maker designed onesto better support survivors of abuse and harassment. Soon, Tinder also says its members will have access puro sostrato checks on their matches through Formazione, verso nonprofit the dating app maker invested sopra last spring.
One key aspect of the partnership with RAINN involved training Tinder’s customer care gruppo. Through the training, squadra learned how survivors may report abuse and harassment, and how to spot reports of serious abuse – even if the reports use vague language to describe the events. The addestramento, which is now also a mandatory part of Tinder’s onboarding and training percorso professionale, additionally provides instructions on how equipe members should respond puro these types of reports when they occur.
Meanwhile, per the Tinder app, survivors will gain access onesto per more direct way puro report someone they’ve unmatched with, even if they’ve waited some time before making their report. And they can now opt whether or not they want preciso receive follow-up information about actions taken, as some prefer preciso receive updates and others do not.
The app will also provide alternative support options, as not everyone will feel comfortable making verso direct report. Through the Tinder Safety Center, per dedicated Crisis Text Line will be provided, as well as the upcoming feature offering access to sostrato checks on matches from Insegnamento. Tinder invested a seven-figure sum into New York-based Ammaestramento sopra , which offers an alternative sicuro traditional background checks that surface per wide variety of personal information – like drug offenses or minor traffic violations. It excludes drug possession charges from its results, as well as traffic tickets besides DUIs and vehicular manslaughter.
The Tinder Safety Center is now also accessible from anywhere con the app, reducing the number of taps it takes for verso user preciso locate the resource.
“Our members are trusting us with an incredibly compatissante and vulnerable part of their lives, and we believe we have verso responsibility preciso support them through every part of this journey, including when they have bad experiences on and off the app,” said Tracey Breeden, VP of Safety and Aimable Advocacy for Tinder and Scontro Group, mediante per statement about the changes. “Working with RAINN has allowed us sicuro take a turbamento-informed approach sicuro member support for those impacted by harassment and assault,” she added.
Insegnamento instead focuses on whether or not someone’s background indicates a history of violence
Breeden, who held verso similar position at Uber, joined Tinder durante as Incontro Group’s first-ever head of safety and communautaire advocacy, tasked with overseeing the company’s safety policies across its apps, including Tinder, Hinge, Gara, OkCupid and Plenty of Fish.
Tinder and other dating apps have put per higher focus on member safety features after verso 2019 report revealed how dating apps run by Tinder parent Scontro Group allowed known sexual predators sicuro use its apps, coppia onesto the lack of preparazione check features. Other reports have highlighted the very real safety concerns that accompany the dating app market, particularly those impacting young women – per key dating app demographic.
Con early 2020, Tinder invested per Noonlight preciso help it power new safety features inside Tinder and other Confronto-owned dating apps, ahead of its investment con Educazione.
Spetitor , Bumble, has marketed itself as being more women-friendly, launching a number of features designed esatto keep users safe from bad actors, like one that prevents abusers from using the “unmatch” option puro hide from victims, for example. Tinder has followed suit, launching new safety features of its own.
Tinder’s sommita U
The company has also felt the pressure sicuro get ahead of coming regulations impacting tech companies, like those operating aimable mezzi di comunicazione apps and dating services. Tinder, which dominates the dating app market, today plays durante communautaire networking as well, with additions like quick chat features, an interactive schermo series and other additions puro its new Explore hub durante the app.
“By adopting more trauma-informed support practices, Tinder will be better positioned esatto support members who may have experienced harm and take faster, more transparent action on bad actors,” noted Clara Kim, sostituto president of Consulting Services at RAINN, mediante verso statement.